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Guarantee & replacement tag policy

All pet tags are guaranteed for 5 years from the date of purchase against breakage and fading*.
Lost tags and replacement split rings are not covered under this guarantee. Should you wish to order additional/replacement split rings, a small fee for postage and handling will be charged.

*Conditions apply
- A photo of the tag and in some cases the return of the tag, is required under the terms of this guarantee. Replacements, whereby a photo of the broken tag cannot be provided, are at our discretion.
- Please note that our replacement guarantee does not cover broken split rings, faded tags caused by the tag having been chewed, or where there are other items attached to/near the tag. This causes friction with the metal, causing the outer layers of the tag to wear away. 

For replacement eZeClip requests, a photo of the clip via email will be required and in some cases, we may request return of the clip. Please contact us to discuss prior to sending back your clip..

If we have sent you a faulty tag, the incorrect tag or have engraved the incorrect information on your tag, simply fill in our tag correction form, ensuring you provide a photo of the tag/s, and we will gladly send you a replacement tag free of charge. If you are requesting a replacement tag for a different reason, or requesting a refund, we may ask you to return the tag to us. Please note, returns of this nature are to be sent at your own cost, and if possible, via a trackable service to ensure goods are received.

Please note, we are unable to make changes once your order has been processed. Please check your order information carefully, we are not responsible for the accuracy of the information you have submitted.

As our tags are deeply laser engraved, your order may arrive with some cloth fibres still attached, or even with a bold finish. If this is the case, simply wipe over your tag/s with a cloth (polishing or jewellery) to smooth over the engraving and/or remove any excess fibres.

Pricing & delivery

All prices include full engraving and delivery.
*The payment will appear on your statement as "BOWWOWMEOW".

We aim to dispatch all orders within 2 business days from receipt of order. Orders are sent in an envelope, by regular, untracked mail to the delivery address provided** via your Country's postal service. A signature is not required on delivery. Depending on the day/time your order is submitted, some orders will be processed the same day. Others can take 1-2 business days to be processed. Changes cannot be made once your order has been processed.

**PLEASE NOTE: We do not accept Parcel Locker or Parcel Collect delivery addresses due to orders being sent in an envelope. Re-delivery fees will apply should a Parcel Locker or Parcel Collect address be provided and your order returned to us.

If you have not received your tag after 10 business days from the date of dispatch (within Australia), or after 21 business days from the date of dispatch (outside Australia), please complete our Correction/Replacement form or email us advising your order number.
- We will replace any tags lost in the post free of charge, provided the delivery address entered is correct and if they are reported to us within 60 days from the date of dispatch.
- If you provided us with an incorrect or incomplete delivery address and your order is not returned to us, we will replace your tag/s at a 25% discount, by providing you with an online promotional code.
- If you provided us with an incorrect or incomplete delivery address and your order is returned to us, an administration fee of $3.00, plus the postage cost to resend your order to the correct address will apply and is payable by credit card (in Australia) or PayPal (within Australia and outside Australia).
*Returned orders will be held for 60 days after our initial contact with you, after which time, a new online order at the advertised price will be required should you wish to reorder.