Guarantee & replacement tag policy

All tags are guaranteed for 5 years from the date of purchase against breakage, and for life against fading.

If you have received a faulty tag or the incorrect colour or design to that which was ordered, simply fill in our tag correction form and we will gladly send you a replacement tag free of charge. If necessary we will ask you to return the incorrect tag to us.

As our tags are deeply laser engraved, your order may arrive with some cloth fibres still attached, or even with a bold finish. If this is the case, simply wipe over your tag/s with a cloth (polishing or jewellery) to smooth over the engraving and/or remove any excess fibres. 

Pricing & delivery

All prices include full engraving and delivery. *The payment will appear on your statement as "BOWWOWMEOW". We aim to dispatch all orders within 2 business days from receipt of order. Delivery is made via the applicable postal services to the mailing address provided. There is no tracking available and a signature is not required on delivery. If you have not received your tag after 10 business days from the date of dispatch (within Australia), or after 21 business days from the date of dispatch (outside Australia), please complete our Correction/Replacement form or email us advising your order number.
- We will replace any tags lost in the post free of charge, provided the delivery address entered is correct and if they are reported to us within 45 days from the date of dispatch.
- If you provided us with an incorrect or incomplete delivery address and your order is not returned to us, we will replace your tag/s at a 25% discount.
- If you provided us with an incorrect or incomplete delivery address and your order is returned to us, an administration fee of $5.00, plus the postage cost to resend your order to the correct address will apply and is payable by credit card or PayPal.

Changes & cancellations

To make changes to or cancel your order please contact us by no later than 9am the following business day. Changes and cancellation requests after this time may not be accepted.

 



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